CYMATIC
WEBSITE POLICIES
Product Safety & Use • Privacy • Shipping, Returns & Refunds
Last Updated: October 3, 2026
PRODUCT SAFETY & USE POLICY
Last Updated: October 3, 2026
At Cymatic, we are committed to providing a premium fragrance experience while encouraging the safe and responsible use of our products. Please review the following information before using any Cymatic fragrance product.
FOR EXTERNAL USE ONLY
Cymatic perfume oils are intended for external cosmetic use on the skin only.
Do not ingest.
Avoid contact with the eyes, mouth, lips, mucous membranes, intimate areas, or broken, damaged, irritated, or otherwise sensitive skin.
Products should not be inserted into or applied inside any body cavity.
If accidental contact with the eyes or another sensitive area occurs, discontinue application and rinse the affected area thoroughly with clean water. Seek appropriate medical attention if irritation or other symptoms persist or are severe.
ALLERGIES & SKIN SENSITIVITY
Fragrance products contain ingredients that may cause irritation, sensitivity, or allergic reactions in some individuals.
Individual reactions can vary based on skin sensitivity, allergies, medical conditions, medications, environmental factors, and other circumstances unique to the user.
We recommend performing a small patch test before broader use, particularly if you have sensitive skin or a history of reactions to fragrance or cosmetic products.
Discontinue use immediately if you experience irritation, burning, persistent redness, swelling, rash, itching, or other unexpected discomfort.
Seek medical attention for severe or persistent reactions.
PATCH TESTING
Before first use, apply a small amount of product to a limited area of intact skin and observe the area before broader application.
A patch test cannot guarantee that an allergic or sensitivity reaction will not occur.
INTENDED APPLICATION
Apply a small amount to intact external skin, such as appropriate pulse points.
Use only the amount reasonably necessary to achieve the desired fragrance.
Do not apply to irritated, freshly shaved, injured, sunburned, or otherwise compromised skin.
CHILDREN & PETS
Keep Cymatic products out of reach of children and pets.
Products should not be used by children without appropriate adult supervision.
Do not allow children or pets to ingest, play with, or otherwise misuse the product or its packaging.
STORAGE
Store products securely with the container properly closed.
For best product integrity, store away from excessive heat, direct sunlight, open flames, and other conditions that may adversely affect the product or packaging.
INDIVIDUAL EXPERIENCE
Fragrance performance, scent perception, and longevity may vary from person to person.
Factors including body chemistry, skin type, environment, application amount, and other fragrances or skincare products may affect how a fragrance smells and performs.
FREQUENCY COLLECTION
References to frequencies, including 396 Hz, 528 Hz, 639 Hz, 852 Hz and other frequencies associated with Cymatic products, are part of the creative concept, inspiration, naming, and identity of the Cymatic Frequency Collection.
Cymatic fragrance products are cosmetic products and are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
Statements concerning concepts such as love, liberation, harmony, intuition, transformation, unity, energy, or similar themes describe the inspiration and artistic identity associated with a fragrance and should not be interpreted as medical or therapeutic claims.
MISUSE
Cymatic products should be used only for their intended cosmetic purpose and in accordance with the instructions and warnings provided with the product.
Cymatic does not encourage uses inconsistent with the product's intended purpose, directions, or safety warnings.
Nothing in this policy is intended to waive or limit any rights or responsibilities that cannot lawfully be waived or limited.
ADVERSE REACTIONS
If you believe you have experienced an adverse reaction associated with a Cymatic product, discontinue use and contact us with the product name, relevant purchase information, and a description of the reaction.
For a medical emergency or serious reaction, seek immediate medical assistance.
QUESTIONS
Questions regarding the appropriate use of a Cymatic product may be submitted through the contact information provided on our website.
CYMATIC
FREQUENCY COLLECTION
PRIVACY POLICY
Last Updated: October 3, 2026
Cymatic (“Cymatic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, subscribe to our communications, interact with our advertising, or otherwise communicate with Cymatic.
By using our website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Telephone number
Billing address
Shipping address
Order and purchase information
Customer account information
Communications you send to us
Marketing and newsletter preferences
When you make a purchase, payment information is processed through our payment service providers. Cymatic does not need to directly store your complete payment card information to process transactions through these providers.
We may also automatically collect certain information when you use our website, including your IP address, browser type, device information, pages viewed, referring pages, clicks, searches, scrolling activity, timestamps, approximate location derived from IP address, and information about how you interact with our website.
HOW WE USE YOUR INFORMATION
We may use information we collect to:
Process, fulfill, and deliver orders
Process payments and refunds
Communicate with you regarding purchases
Provide customer service
Maintain customer accounts
Prevent fraud and unauthorized transactions
Operate, maintain, and improve our website
Understand website traffic and customer interactions
Measure the effectiveness of advertising and marketing
Send promotional communications when permitted
Personalize marketing and advertising
Maintain the security of our website and business
Comply with applicable legal, tax, accounting, and regulatory requirements
ONLINE STORE & SQUARESPACE
Our website and online store are hosted through Squarespace.
When you visit our website or purchase a product, information may be provided to Squarespace so that Squarespace can provide website hosting, ecommerce, analytics, checkout, account, and related services to Cymatic.
Information associated with an order may include your name, email address, telephone number, billing and shipping addresses, products purchased, and other information necessary to complete and fulfill your transaction.
PAYMENT PROCESSING
We offer payment options that may include Squarespace Payments, Stripe, PayPal, and Apple Pay.
Payment transactions are processed through the applicable payment services and financial institutions. These providers may collect and process payment information in accordance with their own privacy policies and security practices.
Squarespace Payments uses third-party service providers, including Stripe for payment processing and Sift for fraud monitoring and detection.
Cymatic generally receives transaction information necessary to confirm, manage, fulfill, refund, and maintain records of your purchase rather than your complete payment-card credentials.
COOKIES & SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function properly, including features such as shopping carts, checkout, security, and customer accounts.
Other cookies and technologies may help us understand website activity, measure advertising effectiveness, remember preferences, and improve your experience.
Depending on your location and the settings available on our website, you may be provided with options to accept, reject, or manage certain non-essential cookies.
You can also control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
ANALYTICS
We use Squarespace Analytics and Google Analytics to better understand how visitors use our website.
These services may collect information concerning your browser, network, device, IP address, referring pages, pages visited, clicks, searches, scrolling activity, timestamps, and other website interactions.
We use this information to understand traffic, improve our website, evaluate customer experiences, and measure business and marketing performance.
ADVERTISING & META PIXEL
Cymatic may use advertising and measurement technologies, including Meta Pixel, in connection with platforms such as Facebook and Instagram.
These technologies may collect information about interactions with our website, including pages or products viewed, searches, products added to a shopping cart, checkout activity, purchases, and related website events.
This information may be used to measure advertising performance, understand customer interactions, create audiences, and deliver advertising that may be more relevant to users.
SOCIAL MEDIA
Cymatic maintains or may maintain accounts and marketing activities on third-party platforms including Facebook, Instagram, and TikTok.
If you interact with Cymatic through these platforms, the applicable social media company may collect and process information about you according to its own privacy policies.
Your use of third-party social media services is governed by the terms and privacy practices of those services.
EMAIL MARKETING
If you subscribe to Cymatic marketing communications, we may use your email address and related information to send information about products, launches, promotions, offers, company news, and other marketing communications.
We may use Squarespace Email Campaigns and Mailchimp to manage and deliver these communications.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Even if you unsubscribe from marketing messages, we may continue sending non-promotional communications that are necessary to manage your orders, customer account, transactions, or customer-service requests.
HOW WE SHARE INFORMATION
Cymatic does not disclose personal information indiscriminately.
We may provide information to service providers when reasonably necessary to operate our business, including providers involved in:
Website hosting and ecommerce
Payment processing
Fraud prevention
Shipping and order fulfillment
Website analytics
Email communications
Advertising and marketing
Customer service
Information technology and security
Accounting, legal, and professional services
These providers may process information according to their respective agreements and privacy practices.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, investigate fraud or security concerns, or protect Cymatic, our customers, or others.
If Cymatic undergoes a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction as permitted by applicable law.
DATA SECURITY
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website and payment infrastructure also rely on security measures provided by Squarespace and applicable payment processors.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, providing customer service, preventing fraud, resolving disputes, and satisfying legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
YOUR PRIVACY CHOICES
Depending on where you reside and applicable law, you may have certain rights concerning your personal information.
These may include rights to request access to, correction of, or deletion of certain personal information and, where applicable, to obtain a copy of your information or exercise choices concerning certain uses of personal information.
You may also withdraw consent for certain communications or cookie-based processing where applicable.
To submit a privacy request, contact us at officialcymatic@gmail.com.
We may need to verify your identity before completing certain requests. Privacy rights vary by jurisdiction, and some information may be exempt from a particular request where permitted or required by law.
CHILDREN'S PRIVACY
Our website and products are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to Cymatic inappropriately, please contact us so we can review the matter and take appropriate action.
THIRD-PARTY WEBSITES & SERVICES
Our website may contain links to websites, social media platforms, payment services, or other services operated by third parties.
Cymatic does not control the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you use.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through additional methods when appropriate or required by law.
SHIPPING, RETURNS & REFUNDS POLICY
Last Updated: October 3, 2026
At Cymatic, we want every order to arrive safely. This policy explains our shipping, return, replacement, and refund practices for purchases made through our website.
ORDER PROCESSING & SHIPPING
Orders are processed after payment is completed and the order is accepted. Processing times may vary during launches, promotions, holidays, or periods of high demand however products will be processed and shipped within 24–36 hours except on weekends and holidays.
Available shipping options, charges, and estimated delivery times are displayed at checkout. Delivery estimates are not guaranteed unless expressly stated. Weather, carrier disruptions, customs procedures, and other circumstances may affect delivery.
Available tracking information will be sent to the contact information provided at checkout once your order ships. We currently ship within the United States, including Alaska, Hawaii, and Puerto Rico. International shipping is not available at this time.
SHIPPING ADDRESSES
Please provide a complete and accurate shipping address. If you notice an error, contact Officialcymatic@gmail.com as soon as possible.
We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed. Orders returned because of an incorrect or incomplete address may require additional shipping charges before reshipment.
ORDER CHANGES & CANCELLATIONS
Contact us promptly if you need to change or cancel an order. Changes and cancellations cannot be guaranteed once processing or fulfillment begins. Orders cannot be canceled after shipment.
UNOPENED PRODUCT RETURNS
You may request a return of an unopened, unused product within 14 days of delivery by emailing Officialcymatic@gmail.com.
The product must be unaltered, in its original condition and packaging, with its protective sleeve intact.
Opening the outer shipping carton alone does not affect return eligibility.
Returns require approval before shipment. Once approved, we will provide return instructions. Customers are responsible for return shipping costs for ordinary unopened-product returns.
Approved ordinary returns receive a refund of the purchase price of the returned product, including applicable tax. Original shipping charges are not refundable unless required by law.
OPENED OR USED PRODUCTS
For health, hygiene, safety, and product-integrity reasons, opened or used fragrance products are not eligible for ordinary returns.
A product is considered opened when its protective sleeve has been broken or removed.
This restriction does not apply to approved claims for products that arrived damaged, broken, leaking, defective, or incorrect. These claims remain eligible whether the product is opened or unopened.
DAMAGED, BROKEN, DEFECTIVE OR INCORRECT ITEMS
If your product is damaged or broken during shipment, you may request a full refund or replacement whether the product is opened or unopened. Products that arrive leaking, defective, or incorrect are also eligible.
Please contact Officialcymatic@gmail.com within 14 days of delivery and provide:
• Your order number
• Your name and contact information
• A brief description of the problem
• Photographs of the affected product, product packaging, and shipping carton
For approved claims, you may choose a full refund or replacement. Replacements are subject to availability; if unavailable, a refund will be provided.
A full refund for an affected item includes its purchase price, applicable tax, and any original shipping charge attributable to that item.
If a return is required, Cymatic will provide a prepaid return shipping label. Please retain the product and packaging until you receive instructions. Do not ship broken glass or leaking products unless Cymatic provides appropriate return instructions.
REFUNDS
All approved refunds will be issued to the original payment method.
Please allow 3–7 business days from refund approval for Cymatic to process your refund. Your bank or payment provider may require additional time for the funds to appear in your account.
For ordinary unopened-product returns, final refund approval occurs after the returned item is received and inspected. For damaged, defective, or incorrect items, we will confirm whether a return is necessary before completing your claim.
FRAGRANCE PREFERENCE
Scent preference is personal. Fragrance perception, performance, and longevity may vary with skin chemistry, environment, and application.
Disliking a fragrance does not by itself mean the product is defective. Please review fragrance descriptions and notes before purchasing. Unopened products remain eligible for return under the terms above.
LOST, MISSING OR STOLEN PACKAGES
If your shipment appears delayed or missing, contact us so we can help review tracking information and available carrier procedures.
If tracking shows delivery but you cannot locate the package, check the delivery area, household members, and any delivery instructions or photographs provided by the carrier.
We review delivery concerns individually. Cymatic is not responsible for theft after proper delivery to the address supplied at checkout, except where applicable law provides otherwise.
RETURNED OR REFUSED PACKAGES
Refused, unclaimed, or undeliverable packages may incur additional shipping charges if reshipment is requested.
Refunds for eligible returned packages may be reduced by original shipping or return-to-sender charges where permitted by law. These deductions do not apply to approved claims caused by Cymatic’s error or damage during shipment.
PROMOTIONAL & DISCOUNTED ITEMS
Promotional and discounted purchases follow this policy unless different terms are clearly disclosed before purchase. Any final-sale restrictions do not override rights that cannot legally be excluded.
INTERNATIONAL ORDERS
Where international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage charges, or other destination-country fees unless checkout states otherwise.
Customs procedures and carrier disruptions may delay delivery. We may decline or cancel orders that cannot lawfully be shipped and refund payments collected for those canceled orders.
PRODUCT SAFETY & ADVERSE REACTIONS
Discontinue use if you experience irritation or an unexpected reaction. Contact us with the product name, order information, and a description of the issue.
Seek immediate medical assistance for a serious reaction or medical emergency. Please review our Product Safety & Use Policy before using Cymatic products.
POLICY ABUSE & CONSUMER RIGHTS
Cymatic may review claims involving suspected fraud, altered products, falsified information, or policy abuse and decline them where permitted by law.
Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded or restricted.
POLICY UPDATES
We may update this policy as our business practices or requirements change. The “Last Updated” date identifies the latest revision.
CONTACT US
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
Cymatic